FAQs

Product Questions

  1. What are Italian charms made of?
    All our Italian charms are crafted from high-quality stainless steel, making them durable and resistant to tarnish.

  2. Will the charms rust or discolor over time?
    No, our stainless steel charms are highly resistant to rust, discoloration, and corrosion, making them ideal for everyday wear.

  3. Are the Italian charms and bracelets hypoallergenic?
    Yes! The stainless steel used in our jewelry is hypoallergenic, making it safe for sensitive skin.

  4. Will the charms fit any Italian charm bracelet?
    Our charms are 9mm in size and fit standard Italian charm bracelets, making them compatible with most brands.

  5. How do I attach or remove Italian charms?
    Italian charms have a spring mechanism that allows you to easily slide or link them together. We also have a guide available to help.

Ordering and Payment

  1. What payment methods do you accept?
    We accept major credit cards, debit cards, PayPal, and other secure online payment methods.

  2. Can I customize a charm?
    At the moment, we don’t offer fully custom charms, but we have a wide range of designs for every interest and occasion.

  3. How can I track my order?
    Once your order is shipped, you’ll receive an email with a tracking number so you can follow its journey to your door.

  4. Can I change or cancel my order?
    If your order hasn’t been shipped, you can contact us as soon as possible for changes or cancellation.

Shipping and Delivery

  1. How long will it take to receive my order?
    We ship within 1–3 business days, and delivery times vary based on your location, typically 7–14 business days for international orders.

  2. Do you ship internationally?
    Yes, we ship worldwide! International shipping rates apply.

  3. What if my order arrives damaged or is lost?
    Contact us immediately, and we’ll work with you to arrange a replacement or refund.

Care and Maintenance

  1. How do I clean and maintain my charms and bracelet?
    Use a soft cloth to wipe your charms and bracelet clean. Avoid harsh chemicals and remove jewelry before swimming or showering.

  2. Are the charms waterproof?
    While stainless steel is highly resistant to water, we recommend removing your jewelry before swimming for long periods or using harsh soaps.

  3. Will the charms scratch?
    Stainless steel is durable, but it can still scratch if exposed to rough surfaces. Treat your jewelry with care to maintain its finish.

Returns and Exchanges

  1. What is your returns and exchanges policy?
    We accept returns within 30 days of delivery. Exchanges can be made for defective or incorrect items. See our Returns Policy for details.

  2. What if I received the wrong item?
    Please contact us right away with a photo of the incorrect item, and we’ll send a replacement as soon as possible.

Additional Information

  1. Can I order a gift or add a gift message?
    No, Currently we don't offer gift cards or custom messaging although its something we can look into in the near future.

  2. Do you offer discounts or a loyalty program?
    No, Currently we don't have a rewards program although its something we aim for in the near future

  3. How can I contact customer service?
    Email us anytime at Jewellux.online@gmail.com. We’re happy to help!